Refund policy

30-Day Returns
We offer a 30-day return policy.

If your purchase is not right for you, contact us within 30 days of receiving your item and we will help guide you through the return process.

Change of Mind
To be eligible for a change-of-mind return:

• the item must be unused and in original condition
• the item must be returned in its original packaging

Return shipping costs may apply for change-of-mind returns.

Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

Include your order number and photos where possible so we can assess the issue quickly.

We will arrange a replacement, refund, or another suitable solution.

Refunds
Once your return is received and inspected, your refund will be processed.

Please allow 3–5 business days for the refund to appear in your account.

How to Start a Return
Email us at:
support@ezaro.com.au

We will guide you through the next steps.