Frequently Asked Questions

About Ezaro

What is Ezaro all about?

Ezaro is an Australian brand focused on practical products for home, on the road, and outdoors.

We choose useful, reliable items that help make everyday life simpler, more organised, and better prepared.

What kind of products do you sell?

We offer practical products for everyday use at home, on the road, and outdoors.

Our range is built around real-life usefulness — products that are simple to use, easy to keep nearby, and worth having when you need them.

How do you choose your products?

We focus on products that are practical, reliable, and genuinely useful in everyday life.

If a product is difficult to use, not dependable, or does not offer real value, it does not make the cut.

Orders & Shipping

Where do you ship from?

We work with trusted suppliers in Australia and overseas to offer a practical range of products across home, road, and outdoor categories.

Many items ship from Australian warehouses, while some are sent from international suppliers depending on the product.

Do you offer free shipping?

Yes — we offer free shipping Australia-wide.

Delivery timeframes can vary depending on the product and dispatch location.

How long does shipping take?

Shipping times vary depending on the product:

Australian stock: typically 2–5 business days
International stock: typically 5–15 business days

You will receive tracking details once your order has been dispatched.

How long does order processing take?

Orders are usually processed within 1–2 business days.

During busy periods, processing may take slightly longer.

Will I receive tracking information?

Yes — once your order has shipped, you will receive a tracking number by email so you can follow its progress.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.

Returns & Refunds

Do you offer returns?

Yes — we offer a 30-day return policy.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your item.

What items are eligible for a return?

To be eligible for a return, the item must be unused, in original condition, and returned in its original packaging.

How do I request a return?

Email us at support@ezaro.com.au with your order details and reason for return.

We will guide you through the next steps.

Do I have to pay for return shipping?

Return shipping costs depend on the reason for the return.

If the item is faulty, damaged, or incorrect, we will cover the return. For change-of-mind returns, return shipping is generally the customer’s responsibility.

When will I receive my refund?

Once your return is received and inspected, your refund will be processed.

Please allow 3–5 business days for the refund to appear in your account once it has been issued.

Product Questions

Are your products good quality?

We focus on practical, reliable products chosen for everyday use.

Each item is selected based on usefulness, durability, and how well it performs in real-life situations.

Do your products come with instructions?

Most products include instructions where needed. If you need extra help, contact us and we will do our best to assist.

What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, please contact us as soon as possible and include photos if you can.

We will work with you to arrange a replacement or refund.

Contact & Support

How can I contact you?

You can reach us at support@ezaro.com.au.

How quickly do you respond?

We aim to respond to enquiries within 24 hours, Monday to Friday.

Do you have customer support hours?

Ezaro operates online, and we aim to respond to all enquiries within one business day.